Privacy Policy
Last updated: February 3, 2026
Introduction
At LovePuzzle ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website lovepuzzle.com and our services.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Email address
- Name
- Payment information (processed securely through third-party payment processors)
- Account credentials
Puzzle Content
To provide our services, we store:
- Photos and images you upload
- Custom text, words, and messages you create
- Puzzle configurations and settings
- Custom subdomain choices
Usage Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Create and host your personalized puzzles
- Process your transactions
- Send you service-related communications
- Respond to your inquiries and support requests
- Improve and optimize our website and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site traffic and usage patterns
- Improve user experience
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information. Your puzzle data is stored securely and is only accessible to you and those with whom you share your puzzle links. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We may use third-party services for:
- Payment processing (Stripe, PayPal, etc.)
- Analytics (Google Analytics, etc.)
- Email delivery
- Content delivery and hosting
These third parties have their own privacy policies and we are not responsible for their practices.
Your Rights (GDPR)
If you are located in the European Economic Area, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Data Portability: Request transfer of your data
- Object: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@lovepuzzle.com.
Data Retention
We retain your personal information and puzzle content for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. Some information may be retained for legal or business purposes as required by law.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: